We have had to make the difficult decision to cancel the 2020 Joint Conference. While we were hoping to reschedule it for later in the year, we were not able to do so.
We know that you have many questions. Please read the information below, which will help guide you through the steps you need to take.
Registration, Attendee, T-Shirt, Creative Leadership and Guest Fees:
Any fees that you paid at the time of registration will be fully refunded to the credit card that was originally charged within the next couple of weeks. Please allow time for this cycle as it will take time for AFCP to process all of the transactions, and then it typically takes another 7-10 days for the banks to process the refund to your account. You will receive an automatic receipt via email showing that the refund has been processed through AFCP’s system as soon as they put it though.
If you called the hotel and booked directly, you will need to call and cancel your reservation. Although we recommend that you do so sooner rather than later, the hotel does have a 72-hour cancelation policy; so as long as you cancel no later than 72 hours prior to your check-in date, you will receive a full refund on any deposit you paid at the time of booking.